Effective: 19 October 2026 · Contact: connect@ranet.in
1. Scope and acceptance
Our websites, applications, cloud, email and IT services are supplied according to the approved quotation, statement of work or service agreement. Public website prices are starting estimates unless explicitly confirmed in an issued quotation. Additional requirements are not included merely because they are technically related to a service.
2. Quotations, pricing and taxes
Quotes may be in INR or USD, specify validity dates, defined deliverables, exclusions, milestones and recurring/third-party charges. Applicable taxes depend on the transaction, jurisdiction and registration status. Third-party prices and availability can change before purchase; we will request approval of a material change.
3. Customer responsibilities
Customers must supply necessary content, authorizations, lawful software licenses, domain or service ownership details, accurate information and timely feedback. Delays in approvals, unavailable provider accounts or incomplete content may change delivery timelines.
4. Milestones and revision allowance
Where agreed, work proceeds through discovery, design, development, testing and handover. Customers may receive a defined number of revision rounds within each approved scope. Design, requirements or configuration changes requested after a milestone is confirmed are assessed separately.
5. Defect corrections versus enhancements
Genuine defects against the approved specification during an applicable warranty period are corrected without additional fees. New features, changed preferences, new integrations, scope expansion and additional revision rounds may be charged after a written estimate and approval. No paid extra work begins solely because a request was submitted.
6. Third-party products
Domains, hosting, software licenses, cloud resources, payment gateways and platform subscriptions may be governed by third-party terms, availability, renewal rules and non-refundable charges. We will identify known dependencies and disclose material fees before authorized purchase. Customers remain responsible for maintaining their own valid third-party subscriptions and accounts unless separately contracted.
7. Payments, invoices and disputes
Invoices and milestones must be paid according to the written agreement. Online payment requests are separate from mere quotations, and an unverified payment screenshot or QR display is not proof of settlement. For disputed invoices or deliverables, contact us promptly with the project reference and supporting details.
8. Handover, intellectual property and portfolio use
Ownership and permitted use of custom deliverables, source code, designs, third-party assets and licenses follow the agreed contract. Unless otherwise agreed, customer-provided content remains the customer's responsibility, and third-party licenses are not transferred beyond their terms. We will not disclose confidential work in a public portfolio without an appropriate basis or permission.
9. Confidentiality and security
Both parties should protect confidential business information and grant only necessary system access. Customers must not disclose passwords or OTPs in ordinary contact forms. Access to production infrastructure should be explicitly authorized and revoked when no longer required.
10. Cancellation, service limitations and legal rights
Cancellation and refunds are governed by our Refund & Cancellation Policy and any specific signed agreement. Service availability can be affected by third-party outages, customer changes or circumstances outside reasonable control. Nothing in these terms limits statutory consumer rights or remedies that cannot legally be excluded.
11. Governing context and contact
These general service terms are intended for rAneT.in operations in India. Applicable mandatory laws, customer location and the specific contract may alter how particular issues are handled. For enquiries, contact connect@ranet.in.